Terms and Conditions

Anubhuti Vastram

Effective Date: 18 June 2026
Last Updated: 18 June 2026

Welcome to Anubhuti Vastram. These Terms and Conditions, also called the Terms of Service, govern your access to and use of our website, Shopify store, products, services, customer support channels, and any transactions made through our official online store.

By visiting our website, browsing our products, creating an account, placing an order, making a payment, contacting customer support, or using any part of our services, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not use our website or purchase products from our store.

1. Business Information

For these Terms and Conditions, “Anubhuti Vastram,” “we,” “our,” or “us” refers to the customer-facing brand/store operated by Shilpa Sachdeva, Proprietor, under the registered business identity EKDANT FASHION.

Brand Name: Anubhuti Vastram
Tagline: एक गहरा एहसास
Founder / Proprietor Contact: Shilpa
Registered Business Identity: EKDANT FASHION
Constitution of Business: Proprietorship

Office Address:
Office No. 01, First Floor
Opposite Vrinda Garden, Near RTO
Jagatpura, Jaipur – 302017
Rajasthan, India

Email: anubhutivastram@gmail.com
Support Email: support@anubhutivastram.com

Our official store domains include:

anubhutivastram.com
anubhutivastram.in

2. Scope of These Terms

These Terms apply to:

visitors browsing our website;
customers placing orders through our Shopify store;
users creating accounts or wishlists;
customers contacting us for support, returns, exchanges, refunds, or complaints;
users interacting with our campaigns, offers, advertisements, and social media links;
any person using our official online services.

These Terms should be read together with our:

Privacy Policy;
Shipping Policy;
Return, Refund and Exchange Policy;
Cancellation Policy;
any product-specific terms displayed on the product page;
any offer, coupon, discount, or promotional terms displayed at the time of use.

If there is any conflict between these Terms and a product-specific or offer-specific term, the specific term will apply to that product, service, order, or offer.

3. Eligibility to Use the Store

By using our store, you confirm that:

you are legally competent to enter into a binding contract under applicable law;
you are at least 18 years old, or you are using the store under the supervision of a parent or legal guardian;
the information you provide is true, accurate, current, and complete;
you are using our store for lawful personal or authorised business purposes;
you will not misuse our website, payment systems, customer support, offers, products, content, or services.

We reserve the right to refuse access, cancel orders, restrict accounts, or stop services if we believe that a user has violated these Terms, misused the store, provided false information, or engaged in fraudulent, unlawful, abusive, or suspicious activity.

4. Customer Account

You may be able to browse and purchase products with or without creating a customer account, depending on the features available on our Shopify store.

If you create an account, you are responsible for:

keeping your login credentials confidential;
all activity that occurs through your account;
ensuring that your name, email, phone number, billing address, and shipping address remain accurate;
immediately notifying us of unauthorised access or suspected misuse.

We are not responsible for losses arising from incorrect information, unauthorised use of your account, or your failure to keep account credentials secure.

We may suspend, restrict, or terminate an account if we suspect misuse, fraud, policy violation, unauthorised activity, abusive behaviour, or legal risk.

5. Products and Product Information

Anubhuti Vastram offers fashion, apparel, textile, ethnic wear, and related products through its Shopify store.

We make reasonable efforts to display product information accurately, including:

product name;
description;
fabric or material information, where available;
size details;
colour details;
design and style information;
price;
availability;
care instructions, where applicable;
return or exchange eligibility, where applicable.

However, product images, colours, shades, textures, embroidery, prints, patterns, and fabric appearance may vary slightly due to lighting, photography, screen settings, device display differences, production batches, handmade variations, or natural fabric characteristics.

Minor variations in colour, texture, print placement, embroidery, handwork, weave, shade, or finish will not automatically be treated as defects.

6. Size, Fit, and Product Selection

Customers are responsible for reviewing product descriptions, size charts, measurements, fit guidance, and product details before placing an order.

For apparel and textile products, sizing may vary depending on design, fabric, cut, brand style, and product category. Any size chart or measurement guide is provided to help customers make an informed decision, but it does not guarantee a perfect fit.

We recommend checking all product details carefully before purchase. If you are unsure about size, fabric, colour, styling, or product suitability, you may contact customer support before placing your order.

7. Pricing and Availability

All prices displayed on our store are in Indian Rupees unless stated otherwise.

Prices may include or exclude applicable taxes, shipping charges, convenience charges, payment gateway charges, cash-on-delivery charges, packaging charges, or other fees depending on the checkout settings and applicable laws.

Final order value will be displayed at checkout before payment.

We reserve the right to change prices, offers, discounts, product availability, shipping charges, and promotional terms at any time without prior notice.

A product being listed on our website does not guarantee availability. Products may become unavailable, discontinued, out of stock, delayed, or removed from sale.

If a product becomes unavailable after you place an order, we may contact you to offer:

cancellation and refund;
replacement with a similar product;
store credit, if accepted by you;
delayed shipment, if acceptable to you.

8. Offers, Discounts, and Coupons

We may offer discounts, coupons, promotional codes, festive offers, sale prices, free shipping offers, bundle deals, or limited-time promotions.

Offers are subject to the terms displayed with the offer and may include:

minimum order value;
product exclusions;
category restrictions;
customer eligibility;
usage limits;
expiry date;
payment method restrictions;
non-combinability with other offers;
return or refund adjustments.

We reserve the right to modify, suspend, cancel, or withdraw any offer at any time, including where there is misuse, technical error, fraud, pricing error, stock issue, or operational difficulty.

Discounts may not be applicable after an order has already been placed, unless expressly stated.

9. Orders and Order Acceptance

Placing an order on our Shopify store is an offer by you to purchase the selected product at the price and terms displayed at checkout.

After you place an order, you may receive an order confirmation through email, SMS, WhatsApp, or other available communication channels. Order confirmation does not automatically mean final acceptance of the order.

We reserve the right to accept, reject, cancel, hold, or partially fulfil an order for reasons including:

product unavailability;
incorrect price or product information;
suspected fraud or misuse;
incomplete or incorrect customer details;
payment failure or payment verification issue;
delivery restrictions;
bulk order concerns;
violation of these Terms;
technical error;
legal or regulatory restrictions;
operational or supply chain limitations.

If we cancel a prepaid order after payment has been received, we will initiate a refund as per our refund process and payment gateway timelines.

10. Payments

We may accept payment through payment methods available at checkout, which may include:

UPI;
debit card;
credit card;
net banking;
wallets;
payment gateway options;
cash on delivery, if enabled;
other payment methods supported by Shopify or our payment partners.

Payments are processed by authorised third-party payment service providers. We do not intentionally store complete card numbers, CVV, UPI PINs, banking passwords, or sensitive payment authentication information.

You agree to provide accurate payment information and confirm that you are authorised to use the selected payment method.

We are not responsible for payment failures, gateway downtime, bank delays, incorrect payment details, payment reversals, chargebacks, third-party errors, or unauthorised use of your payment instrument.

If payment is deducted but order confirmation is not generated, please contact us with payment proof. We will verify the transaction and assist with order confirmation or refund, as applicable.

11. Taxes and Invoices

Applicable taxes, including GST where applicable, may be charged as per Indian law.

Invoices may be generated based on the information provided by you at the time of order.

You are responsible for ensuring that your billing name, address, GST details, and other invoice details are accurate before completing the order.

Once an invoice is generated, changes may not always be possible.

12. Shipping and Delivery

We ship orders to serviceable locations through courier, logistics, fulfilment, or delivery partners.

Shipping timelines shown on the website, product page, checkout page, or communication channels are estimates only. Actual delivery may vary due to:

product availability;
order processing time;
payment verification;
courier delays;
weather, strikes, festivals, holidays, lockdowns, or force majeure events;
incorrect or incomplete address;
remote location restrictions;
customer unavailability;
regulatory checks;
logistics disruptions.

Risk of loss or damage may pass to the customer upon delivery, subject to applicable law and courier confirmation.

Customers are responsible for providing a complete and accurate shipping address, including name, phone number, house/office number, street, landmark, city, state, and PIN code.

We are not responsible for delayed or failed delivery caused by incorrect address, unreachable phone number, customer unavailability, refused delivery, or incomplete delivery information.

13. Delivery Confirmation

An order may be treated as delivered once the courier partner, logistics partner, or delivery system marks the shipment as delivered.

If you believe your order has been marked delivered but not received, you must contact us promptly with your order details. We may coordinate with the courier partner for investigation.

Courier investigation timelines may vary. Refund, replacement, or resolution will depend on the investigation outcome and applicable store policy.

14. Cash on Delivery

Cash on Delivery may be offered only if enabled on our store and available for your location, order value, and product category.

We reserve the right to restrict, disable, or cancel Cash on Delivery for:

high-value orders;
custom-made products;
repeated refusal of delivery;
suspicious activity;
remote locations;
selected PIN codes;
promotional products;
limited edition products;
operational reasons.

For Cash on Delivery orders, payment must be made to the delivery partner at the time of delivery. Refusal to pay or accept delivery may result in cancellation and possible restriction of future COD orders.

15. Order Cancellation

Cancellation eligibility may depend on the order stage, product type, customisation status, packing status, and shipment status.

A cancellation request may be accepted if the order has not yet been processed, packed, customised, dispatched, or handed over to the courier partner.

We may be unable to cancel an order once:

the order is packed;
the order is dispatched;
the order is out for delivery;
the product is customised;
the product is made-to-order;
the product is part of a final sale or non-cancellable category;
the cancellation window has expired.

If cancellation is accepted for a prepaid order, refund will be processed as per our refund process and payment partner timelines.

We reserve the right to cancel an order from our side for reasons such as stock unavailability, pricing error, payment issue, suspected fraud, delivery restriction, or violation of these Terms.

16. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Return, Refund and Exchange Policy, product-specific return eligibility, and applicable law.

Customers must review product details, size, colour, fabric, and return eligibility before placing an order.

A return or exchange request may be rejected if:

the product is used, washed, altered, damaged, stained, perfumed, torn, or mishandled;
original tags, labels, packaging, or invoice are missing;
the request is made after the applicable return/exchange window;
the product is customised, stitched, altered, personalised, made-to-order, or final sale;
the product is damaged due to customer handling;
the product is returned without approval;
the product does not match the item originally delivered;
the product is affected by normal colour, texture, print, handwork, or fabric variation;
hygiene or product category restrictions apply.

Refunds, where approved, may be made to the original payment method, store credit, wallet, coupon, or any other method permitted by our policy and applicable law.

Shipping charges, COD charges, convenience fees, gift wrapping charges, payment gateway charges, and other non-product charges may be non-refundable unless required by law or specifically stated otherwise.

Refund timelines may vary depending on bank, payment gateway, card network, wallet, or UPI provider processing timelines.

17. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, missing, or incorrect product, you should contact us promptly with:

order number;
delivery date;
clear photos and videos of the product;
packaging photos;
invoice or order confirmation;
description of the issue.

We may require an opening video or delivery packaging proof for certain claims.

After review, we may offer replacement, exchange, refund, store credit, or another appropriate resolution, depending on the facts and applicable policy.

Minor colour variation, fabric texture variation, print placement variation, embroidery variation, handmade variation, lighting difference, screen display difference, loose threads that can be trimmed, or natural fabric irregularity may not qualify as a defect.

18. Customised, Made-to-Order, and Altered Products

Products that are customised, personalised, stitched, altered, made-to-order, pre-ordered, specially sourced, or modified at the customer’s request may not be eligible for cancellation, return, exchange, or refund unless the product is proven to be defective or incorrect as per applicable law and store policy.

Customers are responsible for providing accurate measurements, style preferences, colour choices, design selections, and customisation instructions.

We are not responsible for issues caused by incorrect measurements, unclear instructions, customer-side changes, or subjective preference differences after custom work has begun.

19. Product Care

Customers must follow care instructions provided on the product label, product page, packaging, or customer support communication.

We are not responsible for damage caused by:

incorrect washing;
harsh detergent;
bleach;
machine wash where not recommended;
ironing at unsuitable temperature;
dry cleaning errors;
colour bleeding due to improper care;
exposure to sunlight, moisture, perfume, chemicals, or cosmetics;
rough handling;
alteration by third parties.

Certain fabrics, dyes, prints, handwork, embellishments, and natural materials may require special care.

20. User Content, Reviews, and Feedback

You may be able to submit reviews, ratings, comments, photos, feedback, testimonials, messages, or other content through our website, social media, customer support, or review tools.

By submitting content, you confirm that:

the content is truthful and based on your genuine experience;
you have the right to submit the content;
the content does not violate any law or third-party rights;
the content is not abusive, defamatory, obscene, misleading, fraudulent, or harmful.

You grant us a non-exclusive, royalty-free, worldwide right to use, display, reproduce, edit, publish, translate, and share such content for customer support, website display, marketing, social media, advertising, and business purposes, subject to our Privacy Policy and applicable law.

We reserve the right to moderate, remove, hide, or refuse user content that violates these Terms or our brand standards.

21. Intellectual Property Rights

All content on our website and brand properties, including brand name, logo, tagline, product images, product descriptions, text, graphics, designs, layout, icons, videos, photographs, artwork, banners, packaging content, website content, and marketing material, belongs to Anubhuti Vastram, its proprietor, licensors, vendors, creators, or authorised partners.

You may not copy, reproduce, modify, distribute, publish, sell, resell, exploit, scrape, download, or use our content for commercial purposes without written permission.

Unauthorised use of our intellectual property, brand identity, product images, content, or website material may result in legal action.

22. Prohibited Use

You agree not to use our website, products, services, or communication channels for:

unlawful, fraudulent, abusive, or misleading activity;
impersonation or false identity;
placing fake orders;
payment fraud or chargeback abuse;
reselling products in an unauthorised or misleading manner;
scraping, copying, or extracting website data;
uploading malware, viruses, bots, or harmful code;
interfering with website security or functionality;
abusing coupons, offers, referrals, returns, refunds, or COD services;
posting defamatory, obscene, hateful, threatening, or harmful content;
violating intellectual property rights;
violating applicable laws or regulations.

We reserve the right to restrict access, cancel orders, block accounts, refuse service, report activity, or take legal action where misuse is suspected.

23. Third-Party Tools, Links, and Services

Our Shopify store may include integrations, links, or services from third parties, including:

Shopify;
payment gateways;
shipping and courier providers;
analytics tools;
advertising platforms;
social media platforms;
customer support tools;
review tools;
email, SMS, or WhatsApp communication providers.

Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party websites, outages, service failures, content, policies, data practices, security, errors, or losses caused by third-party platforms.

Your use of third-party services is at your own risk and subject to their terms.

24. Privacy and Data Protection

Your personal information is collected, used, processed, stored, and shared as described in our Privacy Policy.

By using our store, you acknowledge that we may process personal information for purposes such as order fulfilment, payment processing, customer support, shipping, fraud prevention, legal compliance, marketing where permitted, analytics, and business operations.

Please read our Privacy Policy carefully before using our store or submitting personal information.

25. Accuracy of Information

We make reasonable efforts to keep our website information accurate and updated. However, errors may occur in product descriptions, pricing, availability, images, offers, shipping timelines, policy details, or technical content.

We reserve the right to correct errors, update information, cancel affected orders, modify product details, or refuse transactions where information is inaccurate, incomplete, or outdated.

We are not liable for typographical errors, technical errors, image display differences, third-party errors, or temporary inaccuracies.

26. Limitation of Liability

To the maximum extent permitted by law, Anubhuti Vastram, its proprietor, team members, service providers, vendors, affiliates, and partners will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profit, loss of business, loss of data, loss of goodwill, emotional distress, delay, inconvenience, or third-party losses arising from your use of our website, products, or services.

Our total liability for any claim related to an order will not exceed the amount paid by you for the specific product or order giving rise to the claim, except where applicable law requires otherwise.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

27. Disclaimer of Warranties

Our website, services, and products are provided on an “as available” basis, subject to applicable law and product-specific terms.

We do not guarantee that:

the website will always be uninterrupted, secure, or error-free;
product colours will appear exactly the same on every device;
all products will always be available;
delivery will always occur within estimated timelines;
third-party services will operate without interruption;
website information will always be free of typographical or technical errors.

Product warranties, if any, will be limited to those expressly stated on the product page, invoice, packaging, or applicable policy.

28. Indemnity

You agree to indemnify and hold harmless Anubhuti Vastram, its proprietor, team members, service providers, vendors, affiliates, and partners from any claims, losses, damages, liabilities, penalties, costs, or expenses arising from:

your breach of these Terms;
your misuse of our website or services;
your violation of law;
your infringement of third-party rights;
your false, inaccurate, or misleading information;
payment fraud, chargeback abuse, or order misuse;
unauthorised use of your account caused by your failure to secure login details.

29. Force Majeure

We will not be responsible for delay, failure, non-performance, or interruption caused by events beyond our reasonable control, including:

natural disasters;
floods, fires, earthquakes, or extreme weather;
strikes, labour disputes, transport disruption, or courier failure;
war, terrorism, civil unrest, riots, or government action;
lockdowns, pandemics, epidemics, or public health restrictions;
power failure, internet failure, cyber incidents, or technology outages;
supplier delays or manufacturing disruptions;
payment gateway failure or banking disruptions;
legal or regulatory restrictions.

In such cases, we may extend timelines, cancel orders, delay fulfilment, or provide alternative resolutions depending on the circumstances.

30. Modification of Services and Terms

We may update, suspend, discontinue, or modify any part of our website, products, services, policies, prices, offers, or these Terms at any time.

Updated Terms will be posted on our website with the revised “Last Updated” date.

Your continued use of our website after changes are posted means you accept the updated Terms.

You are responsible for reviewing these Terms periodically.

31. Termination or Restriction of Access

We may suspend, restrict, cancel, or terminate your access to our website, account, offers, services, or orders if we believe that:

you violated these Terms;
you engaged in fraudulent or suspicious activity;
you misused coupons, returns, refunds, COD, or offers;
you provided false or misleading information;
your conduct creates legal, operational, reputational, or security risk;
continued service is not commercially or legally feasible.

Termination or restriction will not affect rights and obligations already accrued before termination, including payment obligations, refund processing, legal claims, and dispute resolution.

32. Grievance and Customer Support

For order-related issues, privacy concerns, complaints, grievances, or support requests, please contact:

Anubhuti Vastram — एक गहरा एहसास
Privacy / Grievance Contact: Shilpa
Email: anubhutivastram@gmail.com
Support Email: support@anubhutivastram.com

Address:
Office No. 01, First Floor
Opposite Vrinda Garden, Near RTO
Jagatpura, Jaipur – 302017
Rajasthan, India

When contacting us, please include your order number, registered email/phone number, product details, and a clear description of the issue.

We will make reasonable efforts to respond within a reasonable time and resolve issues in accordance with applicable law and store policies.

33. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and mandatory legal rights, courts and authorities having jurisdiction in Jaipur, Rajasthan, India shall have jurisdiction over disputes relating to these Terms, the website, services, or transactions with Anubhuti Vastram.

34. Dispute Resolution

If a dispute arises, you agree to first contact us and attempt to resolve the issue through customer support or grievance redressal.

If the dispute cannot be resolved amicably, the matter may be handled through appropriate legal remedies available under Indian law, including applicable consumer protection mechanisms.

Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.

35. Severability

If any provision of these Terms is found to be unlawful, invalid, void, or unenforceable, that provision will be treated as severed from these Terms to the extent necessary.

The remaining provisions will continue to remain valid and enforceable.

36. No Waiver

Our failure to enforce any provision of these Terms does not mean we waive our right to enforce that provision later.

Any waiver must be in writing and expressly authorised by us.

37. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return, Refund and Exchange Policy, Cancellation Policy, product-specific terms, and offer-specific terms, form the entire agreement between you and Anubhuti Vastram regarding your use of our website and purchase of products.

38. Contact Us

For questions regarding these Terms and Conditions, please contact:

Anubhuti Vastram — एक गहरा एहसास
Operated by Shilpa Sachdeva, Proprietor
Registered business identity: EKDANT FASHION